Terms & Conditions
Goldcare Physiotherapy & Rehabitation
Our Terms and Conditions
Welcome to GoldCare Physiotherapy & Rehabilitation Clinic. By using this website, booking an appointment, contacting our clinic, or receiving services from GoldCare, you agree to the following Terms & Conditions.
These terms are intended to explain how our website and clinic services are used. They do not replace professional medical advice, privacy obligations, informed consent forms, insurance requirements, or any written clinic policies provided at the time of care.
Your Recovery Plan Starts With the Right Assessment
Pain, injury, stiffness, or limited movement can affect your daily routine. At GoldCare, we listen first, assess carefully, and guide you toward the service that best supports your recovery goals.
01.
Clinic Information
GoldCare Physiotherapy & Rehabilitation Clinic
7777 Weston Rd, Unit 108
Woodbridge, ON L4L 0G9
Phone: +1 (905) 608-5000
Email: info@goldcarephysio.ca
GoldCare provides physiotherapy, massage therapy, acupuncture, shockwave therapy, naturopathic medicine, psychotherapy, and related rehabilitation and wellness services.
02.
Website Information
The content on this website is provided for general information only. It is not intended to diagnose, treat, cure, or replace professional healthcare advice.
Reading information on this website does not create a therapist-patient relationship.
A professional relationship begins only after an appointment is booked, the required intake and consent forms are completed, and a regulated health professional accepts you as a patient.
03.
Medical Disclaimer
Health information on this website is general in nature. It may not apply to every patient, condition, or situation.
You should not ignore professional medical advice or delay seeking care because of something you read on this website. If you are experiencing severe pain, sudden weakness, chest pain, difficulty breathing, signs of stroke, serious injury, or any medical emergency, call 911 or seek immediate emergency care.
04.
Appointments
Appointments may be booked online, by phone, or by contacting the clinic directly. Appointment availability may vary depending on service type, provider schedule, and clinic hours.
Patients are responsible for providing accurate contact information, health information, insurance details, claim information, and any relevant medical documents.
GoldCare reserves the right to reschedule appointments when necessary due to provider availability, emergency situations, administrative issues, or clinic operations.
05.
Late Arrival Policy
Patients are encouraged to arrive on time for their appointments. Late arrivals may result in a shortened appointment time to avoid delaying other patients.
In some cases, the clinic may need to reschedule the appointment.
06.
Cancellation and Missed Appointment Policy
Patients are asked to provide advance notice if they need to cancel or reschedule an appointment.
Missed appointments or late cancellations may be subject to a cancellation fee. The exact policy may depend on appointment type, provider schedule, and clinic procedure.
Patients should contact GoldCare directly for the most current cancellation policy.
07.
Payments
Payment is due at the time services are provided unless direct billing or another approved payment arrangement is available.
GoldCare may accept various payment methods, including credit card, debit card, cash, and direct insurance billing where applicable.
Patients are responsible for any unpaid balance not covered by insurance, third-party benefits, MVA claims, WSIB claims, refugee coverage, or any other payer.
08.
Direct Billing and Insurance
GoldCare offers direct billing to most major insurance providers when available. Direct billing is provided as a convenience and is not a guarantee of payment.
Insurance coverage depends on the patient’s individual plan, policy limits, referral requirements, deductible, claim rules, and insurer approval.
Patients are responsible for checking their insurance coverage before treatment. If an insurance provider denies or partially pays a claim, the patient remains responsible for the outstanding balance.
09.
MVA, WSIB and Third-Party Claims
GoldCare may provide treatment and documentation support for motor vehicle accident claims, WSIB workplace injury claims, refugee claims, and other approved third-party cases.
Coverage and approval depend on the rules of the relevant insurer, agency, adjuster, or claim administrator.
Patients must provide accurate claim information and notify the clinic of any updates, approvals, denials, limits, or changes to claim status.
10.
Products and Supplies
GoldCare may recommend or provide supportive rehabilitation products when appropriate, such as braces, orthotics, compression support, or pain management products.
Product recommendations are based on patient assessment and clinical suitability. Product availability, pricing, coverage, and warranty terms may vary.
Products may be non-refundable once ordered, fitted, customized, or used. Patients should confirm all product policies with the clinic before purchase.
11.
Informed Consent
Before receiving treatment, patients may be asked to complete intake forms, consent forms, health history forms, insurance forms, or other clinic documents.
Patients have the right to ask questions before treatment begins. Patients also have the right to refuse or stop treatment at any time.
Treatment risks, benefits, and alternatives may vary depending on the service provided and the patient’s condition.
12.
Privacy and Personal Health Information
GoldCare respects patient privacy and handles personal information and personal health information in accordance with applicable privacy laws and professional obligations.
Patient information may be collected for purposes including booking appointments, providing care, processing payments, direct billing, communicating with patients, maintaining records, and meeting legal or regulatory requirements.
Patients should avoid sending sensitive medical information through unsecured email unless they understand and accept the potential privacy risks.
13.
Website Contact Forms
When you submit information through a website form, you agree that GoldCare may use the information to respond to your inquiry.
Please do not include urgent medical concerns, emergency information, or highly sensitive health details through website contact forms.
For urgent medical concerns, seek appropriate medical attention immediately.
14.
External Links
This website may contain links to third-party websites, booking platforms, insurance resources, or external tools. GoldCare is not responsible for the content, accuracy, security, or privacy practices of third-party websites.
15.
Website Changes
GoldCare may update website content, services, pricing, availability, policies, and terms at any time without prior notice. Patients are encouraged to contact the clinic directly for the most current information.
16.
Limitation of Liability
GoldCare makes reasonable efforts to provide accurate website information. However, website content may contain errors, omissions, or outdated information.
GoldCare is not responsible for damages resulting from website use, reliance on website content, third-party links, technical issues, or interrupted access to the website.
17.
Contact
For questions about these Terms & Conditions, please contact:
GoldCare Physiotherapy & Rehabilitation Clinic
7777 Weston Rd, Unit 108
Woodbridge, ON L4L 0G9
Phone: +1 (905) 608-5000
Email: info@goldcarephysio.ca
Not Sure Which Treatment You Need?
Our team can help you choose the right care for your condition, whether you need physiotherapy, massage therapy, acupuncture, shockwave therapy, naturopathic care, psychotherapy, MVA rehabilitation, WSIB support, or insurance-based treatment guidance.
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